Return Policy

At Ozenica, your satisfaction matters to us. If you are not completely satisfied with your purchase, we offer a 30-day return policy for eligible orders placed directly through our website.

Return Eligibility

To be eligible for a return:

• Products must be purchased directly from our official website

• Return requests must be submitted within 30 days of the delivery date

• Customers must contact us first to receive return authorization before sending any items back

• Returned products must arrive back to us safely and without damage

To begin a return request, please email support@ozenica.com with your order number and reason for the return.

Returns sent without prior authorization may be refused.

Opened Product Policy

We understand that supplements are personal and results may vary. For this reason, we allow up to one (1) opened product return per customer for first-time purchases only.

Additional opened products, multiple opened items, or repeat opened-product refund requests may not be eligible for refund.

Return Shipping

Customers are responsible for return shipping costs.

Original packaging is not required; however, products must be packaged securely to prevent damage during transit. Any items that arrive back to us damaged, crushed, leaking, tampered with, or otherwise not in resellable condition due to insufficient packaging may not be eligible for refund.

We strongly recommend using a trackable shipping method, as we are not responsible for lost, delayed, or undelivered return shipments.

Refunds

Refunds are issued to the original payment method only after the returned items have been received and inspected.

Shipping charges are non-refundable unless the order was received damaged or incorrect.

Please allow 5–10 business days for refund processing after the return is received. Depending on your financial institution, additional processing time may apply.

Orders Purchased Through Third Parties

We only accept returns and issue refunds for products purchased directly through our official website.

Products purchased through Amazon, retail stores, distributors, or other third-party marketplaces must be returned through the original place of purchase and are subject to that seller’s return policy.

Damaged, Incorrect, or Missing Orders

If your order arrives damaged, incorrect, or incomplete, please contact support@ozenica.com within 7 days of delivery and include photos of the issue so we can assist you.

Fraud Prevention & Abuse Protection

To help protect our customers and business from fraudulent activity, we reserve the right to deny refunds, returns, replacements, or exchanges in cases including but not limited to:

• Excessive refund requests

• Suspected abuse of the return policy

• Returned items that do not match the original order

• Products returned damaged due to improper packaging

• Missing products or components

• Chargeback abuse
  

• Attempts to return multiple opened containers beyond our stated policy

• Suspicious or fraudulent activity

We may require additional information to verify certain orders or return requests.